Student Grievance Resolution
The College approaches student grievance resolution, and devises student grievance resolution processes, according to the following guiding principles:
- the resolution of student grievances will be handled informally where possible;
- student grievances will be addressed as close as possible to the source of student dissatisfaction;
- grievances will be resolved expeditiously and with due regard for confidentiality;
- students should feel secure in the knowledge that they will not suffer any form of disadvantage as a result of making a complaint;
- student grievance processes will promote the principles of Christian conduct and students will be treated equitably;
- effective, reciprocal communication and feedback will underpin the relationship between students and the College;
- grievances will be regarded by staff as valuable input to the continuous improvement of programs, policies, procedures and services, and monitored and acted upon accordingly; and
- grievance procedures and the support available to students will be widely publicised to facilitate access to the grievance resolution process.
Current students may access the NTC Grievance Policy and Procedure through our Learning Management System or by contacting [email protected].
NTC adheres to the AUCD Grievance Policy and Procedures.